Corenox Embedded Systems LLC (“we,” “us,” “our,” or the “Company”) operates www.corenox.net (the “Site”) via the Shopify platform. This Warranty Policy (the “Policy”) governs warranty coverage, repair, and replacement services for products purchased through the Site, in compliance with Texas law (e.g., Tex. Bus. & Com. Code § 2.314 et seq., Implied Warranties), Google Merchant Center requirements, and Shopify’s standards. By purchasing a product, you agree to this Policy.
Article 1: Warranty Coverage
1.1 Standard Warranty Periods
- General Products: 12-month limited manufacturer’s warranty from the shipment date.
- Flat Panel PC & Embedded Box PC: 36-month limited manufacturer’s warranty from the shipment date.
1.2 Scope of Warranty
The warranty includes, at no cost to the Customer:
- Repair (labor + replacement of defective components due to manufacturing defects).
- Reinstallation of the original OS if needed to restore functionality.
- Return shipping to the Customer after repairs.
- Replacement or store credit (at our discretion) if the product cannot be repaired due to manufacturing or system defects.
Warranty services are tied to the product’s serial number and order number.
1.3 Implied Warranties
Products are subject to implied warranties under Tex. Bus. & Com. Code § 2.314 et seq., limited to the duration of the express warranty period where permitted by law.
Article 2: Warranty Claim Process (RMA)
2.1 Initiating a Claim
- Contact Us: Email policies@corenox.net with order number, serial number, and issue description (remote troubleshooting may occur).
- RMA Approval: If approved, we provide an RMA number and a prepaid return label with instructions.
- Return Submission: Ship within 7 calendar days using the provided label and secure packaging.
2.2 Documentation
Include the invoice, packing slip, or order confirmation. Missing serial/order number or proof of purchase may result in denial.
2.3 Processing Timeline
Claims processed within 5 business days of receipt. Repairs/replacements within 10 business days, subject to parts availability; we’ll notify you of delays.
Article 3: Exclusions and Limitations
3.1 Excluded Conditions
- Physical damage (drops, impacts, misuse, accidents).
- Unauthorized repairs or modifications.
- Improper usage or non-standard environments (e.g., direct sunlight unless specified).
- Defects caused by third-party peripherals not purchased from us.
- Unauthorized firmware or software alterations.
3.2 Warranty Disqualifications
- Product modified, repaired, or altered by unauthorized parties.
- Incorrect specifications chosen by Customer (e.g., memory, color, screen size).
- Returns not authorized via the RMA process or lacking written confirmation.
- Expired warranty period.
3.3 Non-Returnable Instances
- Refusal/failure to accept delivery.
- Damage to returned items due to inadequate Customer packaging.
- Unwanted/incorrectly ordered products (subject to our Return and Refund Policy).
Article 4: Out-of-Warranty Services
4.1 Repair Services
We offer paid repairs and parts replacements. A written cost estimate is provided and must be approved before work begins.
4.2 Parts Availability
Repairs depend on parts availability. If unavailable, we may offer a comparable replacement or store credit, at our discretion.
Article 5: Liability Disclaimer
5.1 Data Responsibility
We are not responsible for data loss during repairs or replacements. Customers should back up all data before return.
5.2 Limitation of Liability
To the fullest extent permitted by law, our liability is limited to repair, replacement, or refund of the defective product. We are not liable for indirect, incidental, or consequential damages (including data or profit loss).
Article 6: Google Merchant Center Compliance
- Transparent disclosure of coverage, exclusions, and claim processes.
- Clear RMA procedures and timelines.
- Adherence to consumer protection laws, including Tex. Bus. & Com. Code § 2.314 et seq. and, where applicable, EU directives.
Article 7: International Warranty Considerations
7.1 Current and Future Markets
Warranty services currently available for the United States and Canada. Upon GMC approval, coverage may extend to additional countries subject to local laws.
7.2 EU/UK Consumer Protections
For EEA/UK Customers, additional rights may apply (e.g., EU two-year legal guarantee; UK Consumer Rights Act 2015). We honor such rights as required.
7.3 International Shipping Costs
We cover return shipping for approved international RMAs. Customers are responsible for duties/fees unless due to our error.
Article 8: Contact Information and Dispute Resolution
8.1 Customer Support
Email: policies@corenox.net
Mail: Corenox Embedded Systems LLC, 1880 S Dairy Ashford Road Ste 412, Houston, TX 77077, United States
Phone: +1 346-430-1242
We respond within two (2) business days.
8.2 Complaints and Escalation
- United States: Federal Trade Commission or Better Business Bureau.
- International: Local consumer protection authority (e.g., Canada’s OCA; future EU markets: European Consumer Centre).
8.3 Dispute Resolution
Disputes resolved through good-faith negotiation; if unresolved, exclusive jurisdiction of state/federal courts in Harris County, Texas, unless mandatory local consumer laws provide otherwise.
Article 9: Governing Law
This Policy is governed by the laws of the State of Texas, including Tex. Bus. & Com. Code § 2.314 et seq. (implied warranties) and Tex. Bus. & Com. Code § 17.46 et seq. (DTPA), without regard to conflict of laws.